Return & Refund Policy

At FurCare, we want you to feel confident about your purchase. We offer a 60-day return policy, meaning you have 60 calendar days after receiving your item to request a return, subject to the conditions below.

This policy applies to purchases made directly at tryfurcare.store.

Return Eligibility

To qualify for a return under our voluntary 60-day policy:

• Your return request must be submitted within 60 calendar days of delivery.
• The item must be unused, unworn, unwashed, and in the same condition in which you received it.
• The item must include its original packaging, tags, and any accessories supplied with it.
• You must provide an order number, receipt, or other reasonable proof of purchase.

For pet products, returned items must be free from pet hair, odors, stains, and damage caused after delivery. You may inspect the item, but products that have been used on your pet do not qualify under this voluntary policy.

These conditions do not limit your rights concerning defective, damaged, incorrectly supplied, or otherwise nonconforming goods, or any statutory cancellation rights.

How to Request a Return

Email info.furcareclient@gmail.com with:

• Your order number.
• The name or email address used to place the order.
• The item or items you wish to return.
• A brief description of the reason for your return, to help us assist you.

For damaged, defective, or incorrect items, we may request reasonable supporting information, such as photographs, to help assess and resolve the issue.

If your return qualifies, we will provide return instructions and confirm the return address. Please send the item within 14 calendar days after receiving those instructions, unless we agree otherwise in writing.

Return address

Please contact us before mailing your return so that we can identify and process it correctly. Do not send it to a different address printed on the original parcel unless we instruct you to do so. Returns sent without contacting us may experience delays; this does not invalidate any statutory rights.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong size, or other reasons unrelated to an error or defect, you are responsible for the direct cost of return shipping.

If we supply a return label for such a return, we will disclose any charge and obtain your agreement before deducting it from your refund.

If the item arrived damaged, defective, or incorrect, FurCare will cover the reasonable return shipping costs where a return is required. Contact us first so we can arrange a prepaid label or another suitable return method.

Please package the item securely. We recommend using a tracked shipping service and keeping your proof of postage until the return is resolved.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact info.furcareclient@gmail.com as soon as reasonably possible if an item is damaged, defective, incomplete, or different from what you ordered.

We will assess the issue and arrange an appropriate remedy, which may include a replacement, repair, or refund, in accordance with applicable law.

Our voluntary 60-day return period does not shorten any legally required warranty or period for reporting nonconforming goods. Original packaging is not required to exercise statutory rights concerning faulty items.

Damage caused by misuse, chewing, accidents, unauthorized alterations, or failure to follow care instructions is not covered by our voluntary return policy unless the issue results from a product defect.

Exceptions

The following are excluded from our voluntary change-of-mind return policy:

• Products that have been used, washed, altered, or damaged after delivery.
• Personalized or custom-made products, where this restriction was disclosed before purchase.
• Gift cards, except where refundable by law.

Discounted products remain eligible for returns under the same conditions as full-priced products.

These exclusions do not affect any mandatory consumer rights.

Exchanges

If you need a different size or item, contact us to request a return. Once eligibility is confirmed, you may place a separate order for the replacement item. Availability and current pricing apply.

If we sent the wrong item, contact us so we can arrange a correction at no additional cost to you.

Refunds

We will notify you when we receive and inspect your return and confirm whether it meets the applicable return conditions. If we decline a return, we will explain the reason.

For eligible returns under our voluntary policy, we will issue your refund within 10 business days of receiving the returned item. Any shorter legally required deadline takes priority.

Refunds will be issued to the original payment method unless another method is agreed upon and permitted by law. Your bank or payment provider may require additional time to post the funds.

The refund will reflect the amount actually paid for the returned item, including applicable refundable taxes and accounting for discounts applied at checkout.

Original shipping charges are not refundable for voluntary change-of-mind returns, except where required by law. We will not deduct an undisclosed outbound shipping charge from orders that qualified for free shipping.

For faulty, damaged, or incorrectly supplied goods, shipping charges will be refunded where required by applicable law.

If more than 15 business days have passed since we confirmed that your refund was issued, contact info.furcareclient@gmail.com.

Order Cancellations

If you wish to cancel an order before shipment, email us as soon as possible. We will attempt to stop fulfillment, but cannot guarantee cancellation once processing has begun.

If the order has already shipped, you may request a return under this policy. This does not limit any statutory cancellation rights.

European Union Right of Withdrawal

Where EU consumer withdrawal rules apply, you may withdraw from your online purchase without giving a reason by notifying us within 14 days after delivery. Email info.furcareclient@gmail.com with a clear statement of your decision. Return the goods within 14 days after notifying us.

We will reimburse payments, including standard outbound delivery for a fully cancelled order, within 14 days of your notice. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever occurs first. Premium delivery supplements are not reimbursed.

You bear direct return costs only where properly disclosed before purchase. You may inspect the goods as you would in a shop; deductions may apply for diminished value caused by excessive handling. Original packaging is not an absolute condition of withdrawal. Statutory exceptions may apply.

Your Consumer Rights

This policy provides an additional voluntary return benefit. It does not exclude, restrict, or replace rights or remedies that cannot legally be waived under the laws applicable to your purchase.

Where this policy conflicts with mandatory consumer protection law, that law takes priority.

Any changes to this policy will apply to future purchases and will not reduce the rights applicable when you placed your order.

Contact

FurCare
Email: info.furcareclient@gmail.com
Website: https://tryfurcare.store