Terms of service

1. Overview

Welcome to FurCare. This website, located at tryfurcare.store, is operated by [INSERT LEGAL BUSINESS NAME], trading as FurCare (“FurCare,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your use of our website and related services and your purchases from our store (collectively, the “Services”).

By placing an order or otherwise accepting these Terms, you agree to them. If you do not agree, do not place an order or use Services requiring your acceptance.

Our Return & Refund Policy and Shipping Policy form part of these Terms. Our Privacy Policy explains how we process personal information.

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted.

2. Eligibility and Account Security

To place an order, you must be at least the age of majority where you live and legally capable of entering into a binding contract.

You agree to provide accurate, complete, and current contact, billing, shipping, and payment information.

If you create an account, you must keep your login credentials secure and notify us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account, but not for losses caused by our failure to meet our legal security obligations.

You may not impersonate another person or use a payment method without authorization.

3. Product Information

We take reasonable care to describe our products accurately. Minor differences in displayed colors may result from screen settings or lighting, but this does not affect your right to receive goods that conform to their description.

Please review the product description, sizing information, care instructions, and warnings before purchasing.

Product availability and descriptions may change for future purchases. Changes will not reduce the specifications, warranties, or commitments applicable to an order we have already accepted.

Products are intended for personal or household use. Commercial resale requires our prior written agreement.

4. Pet Product Use and Safety

Use each product only for its stated purpose and in accordance with the instructions and warnings supplied with it.

Select the appropriate size and fit for your pet. Supervise your pet during use, inspect the product regularly, and discontinue use if it becomes damaged or causes discomfort, irritation, restricted movement, or distress.

Do not allow your pet to chew or swallow the product or its components. Do not modify the product or use it in a manner inconsistent with its instructions.

Information on our website does not constitute individualized veterinary advice. If you have concerns about your pet’s health or suitability for a product, consult a qualified veterinarian.

Unless expressly stated and substantiated in the product description, our products are not intended to diagnose, treat, cure, or prevent disease. Your pet’s response may vary; we do not promise a particular behavioral outcome for every animal.

These provisions do not excuse defective products, inadequate instructions, misleading claims, or any responsibility that cannot lawfully be excluded.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated email acknowledging receipt of your order is not, by itself, acceptance. We accept your order when we send a shipping confirmation or another communication expressly confirming acceptance, unless applicable law requires otherwise.

Before acceptance, we may decline an order for reasonable grounds, including unavailable stock, unsuccessful payment, suspected fraud, delivery restrictions, or a material pricing error.

If we decline or cancel an order, we will notify you and promptly refund any payment collected for the cancelled items within applicable legal deadlines.

We will not substitute products or increase the price of an accepted order without your agreement.

6. Prices, Payments, and Promotions

The applicable currency and order total will be displayed before you complete checkout. Taxes and delivery charges that we collect will be disclosed as required by law.

You authorize us and our payment providers to charge your selected payment method for the amount you approve at checkout.

Discount codes and promotions are subject to the conditions disclosed with the offer. Unless expressly permitted, discounts cannot be combined or applied retroactively.

We may investigate suspected unauthorized transactions or deliberate misuse of promotions. We will not cancel legitimate benefits merely because an offer is unfavorable to us.

For returns involving discounted products or bundles, refunds will reflect the amount paid for the returned items and the allocation of discounts shown in your order. We will not impose undisclosed penalties.

7. Errors and Inaccuracies

We may correct typographical mistakes, inaccurate stock information, and other errors on the website.

If a material error affects your order, we will contact you to explain the issue. Where permitted by law, we may offer you the option to proceed on corrected terms or cancel for a refund.

We will not charge an additional amount without your consent. Corrections do not override rights arising from an already binding contract.

8. Shipping and Delivery

Available destinations, shipping charges, and estimated processing and delivery times are described in our Shipping Policy and at checkout.

Unless expressly guaranteed, delivery dates are estimates. Carrier disruptions, customs processing, and other circumstances may affect those estimates.

If shipment is delayed, we will provide any notice, revised date, cancellation option, or refund required by applicable law. Describing a delivery date as an estimate does not remove our delivery obligations.

For deliveries arranged by us, risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receives the goods, subject to any mandatory rules that provide greater protection.

We may ship an order in multiple packages without increasing the agreed shipping charge.

9. Incorrect Addresses and Delivery Problems

Please check your shipping address before placing your order. Contact us immediately if a correction is needed. Once an order has shipped, changes may not be possible.

If an unsuccessful delivery results from an incorrect address you supplied or a failure to collect the parcel, we may ask you to cover reasonable, documented redelivery costs, where permitted by law. Any such charge will be explained before you agree to redelivery.

An unsuccessful delivery does not automatically forfeit your payment or remove statutory cancellation rights.

If tracking shows delivery but you have not received the parcel, contact us promptly. We will review the available delivery information and, where appropriate, investigate with the carrier. A tracking entry alone does not automatically resolve every delivery dispute.

We will provide a replacement, refund, or other remedy where required by law.

10. Customs and Import Charges

For international orders, any import duties, taxes, or clearance charges not collected by us may be payable to the relevant authority or carrier, where legally applicable and properly disclosed before purchase.

We do not control customs processing times or charges imposed by government authorities.

If a parcel is refused or returned because of import requirements, we will assess the refund and any actual, legally recoverable costs under applicable law. We will not automatically retain the full purchase price.

11. Cancellations, Returns, and Refunds

We offer a 60-day voluntary return period, beginning on the date you receive your item, subject to our Return & Refund Policy.

Under that policy, change-of-mind returns generally require the product to be unused, unworn, unwashed, and returned with its original packaging, tags, and supplied accessories.

This voluntary return period is not an unconditional product trial or a promise of a particular result.

To request a return, contact info.furcareclient@gmail.com. Our Return & Refund Policy explains eligibility, return instructions, shipping costs, exclusions, and refund timing.

If you request cancellation before shipment, we will attempt to stop fulfillment, but cannot guarantee that processing can be interrupted. Statutory cancellation rights remain unaffected.

The 60-day period and unused-condition requirements do not limit rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming goods, or any statutory withdrawal rights.

Any more favorable express guarantee offered with your purchase will be honored according to its disclosed terms.

12. Payment Disputes and Fraud Prevention

If you notice a billing problem, please contact us so we can investigate and attempt to resolve it.

Contacting us first is encouraged but is not a condition of exercising your rights with a bank, payment provider, consumer authority, or court.

We may provide relevant order, payment, delivery, and communication records to payment providers to respond to a dispute, in accordance with applicable law and our Privacy Policy.

You must not knowingly submit false information to obtain a refund, replacement, or payment reversal. A good-faith complaint or chargeback is not, by itself, evidence of fraud.

If you receive duplicate reimbursement for the same transaction, we may request repayment of the duplicated amount. We will not impose automatic chargeback penalties or require you to waive lawful dispute rights.

13. Intellectual Property

The website’s branding, text, graphics, photographs, videos, and other materials are owned by FurCare or used under license, except where otherwise identified.

You may browse the website and keep copies of your order records for personal use. You may not reproduce or commercially exploit protected content without permission, except as permitted by law.

Nothing in these Terms restricts lawful criticism, reviews, quotation, fair use, or other legally protected activity.

Third-party names and trademarks remain the property of their respective owners.

14. Reviews and User Content

If you submit a review, photograph, video, or other content, you confirm that it reflects your genuine experience and that you have the rights and permissions necessary to submit it.

You retain ownership of your content. You grant FurCare a non-exclusive, royalty-free license to host, reproduce, and display it in connection with the Services, including reasonable formatting changes that do not distort its meaning.

Separate permission will be obtained where required for advertising uses, personal likenesses, or other uses outside the scope of your submission.

You must not submit unlawful content, confidential information belonging to others, impersonations, or material that infringes third-party rights.

We may moderate content for those reasons, but will not remove or suppress a review solely because it expresses a negative opinion. These Terms do not prohibit honest reviews or impose penalties for them.

15. Prohibited Conduct and Automated Access

You must not:

• Use the Services for fraud or other unlawful activity.
• Submit malicious code or interfere with website security.
• Attempt unauthorized access to accounts or systems.
• Collect personal information without lawful authorization.
• Infringe intellectual property or privacy rights.
• Threaten or harass staff or other users.
• Circumvent technical restrictions or overload the Services.

Automated tools must comply with applicable access restrictions, identify themselves where technically appropriate, and must not conceal their identity to bypass security controls.

This section does not prohibit ordinary accessibility tools or other uses protected by law.

We may restrict access where reasonably necessary to address a breach or security risk. Such restrictions do not remove rights concerning existing orders, refunds, or lawful complaints.

16. Third-Party Services

The Services may include third-party links, tools, or payment services. Separate terms and privacy practices may apply to those services.

A link does not, by itself, constitute an endorsement. We are not responsible for independent third-party content or conduct outside our control, except where applicable law makes us responsible.

Nothing in this section transfers our obligations as the seller to a payment provider, carrier, or other service provider.

17. Relationship with Shopify

FurCare is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with FurCare.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and FurCare, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with FurCare.

This section applies only to the extent permitted by applicable law and does not exclude any liability or consumer right that cannot lawfully be excluded.

18. Privacy and Communications

Our handling of personal information is described in our Privacy Policy. Shopify and payment providers may also process information under their applicable privacy notices.

We may contact you about your orders, delivery, returns, security, and other service matters.

Acceptance of these Terms does not, by itself, constitute consent to receive marketing emails or text messages where separate consent is required. You may withdraw marketing consent through the unsubscribe method provided.

19. Warranties

We will honor express product warranties and guarantees made at the time of purchase, together with applicable statutory rights.

We do not guarantee uninterrupted or error-free website availability. To the extent permitted by law, general website functionality is provided on an “as available” basis.

This website-availability disclaimer does not mean that products are sold without legally required warranties. Nothing in these Terms excludes mandatory requirements concerning product quality, fitness for purpose, conformity with description, or safety.

20. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from products purchased for personal or household use.

We are not responsible to the extent that a loss was caused by misuse, unauthorized alteration, or failure to follow adequate product instructions, unless a defect, inadequate warning, or other matter for which we are responsible contributed to that loss.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury where liability cannot lawfully be limited, mandatory product liability, or any other non-excludable obligation.

These Terms do not limit your entitlement to a legally required refund, replacement, repair, compensation, or other remedy.

21. Responsibility for Unlawful Conduct

To the extent permitted by law, you may be responsible for reasonable, documented losses directly caused by your fraudulent or willfully unlawful use of the Services or knowing infringement of third-party rights.

You are not required to indemnify us for ordinary permitted use, a good-faith complaint, or losses caused by our own conduct.

We will notify you of any relevant third-party claim and provide a reasonable opportunity to respond. We will not agree to a settlement imposing obligations on you without your consent.

22. Events Outside Our Reasonable Control

Events such as natural disasters, government restrictions, or major infrastructure failures may delay performance.

We will take reasonable steps to reduce the effects and communicate material impacts on your order.

Such events do not automatically entitle us to keep payment for undelivered goods or remove cancellation and refund rights required by law.

23. Suspension and Termination

We may suspend or terminate access for a material breach of these Terms, suspected fraud supported by reasonable grounds, or a security threat.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

Termination does not eliminate obligations or rights relating to accepted orders, payments, refunds, warranties, or claims arising before termination.

Provisions intended by their nature to survive termination will continue to apply.

24. Governing Law and Disputes

Subject to mandatory consumer protection rules, these Terms are governed by the laws of [INSERT COUNTRY AND STATE OR PROVINCE], where the business operating FurCare is established.

This choice of law does not deprive consumers of protections that apply compulsorily in their country of habitual residence.

Courts having jurisdiction under applicable law may hear disputes. Nothing in these Terms requires you to give up a mandatory right to bring proceedings locally or contact a consumer protection authority.

If a concern arises, contact info.furcareclient@gmail.com. We will attempt to resolve it in good faith. This does not prevent you from pursuing other lawful remedies or extend any applicable filing deadline.

25. General Provisions

If a provision is unenforceable, the remaining provisions will continue to apply to the extent legally possible.

A delay in enforcing a right does not constitute a waiver of that right.

We may transfer our rights and obligations as part of a legitimate business transfer, provided this does not reduce your contractual or statutory protections. We will provide notice where required.

These Terms and the policies incorporated into them govern the matters they cover. They do not cancel express commitments made with your purchase or exclude statements that form part of the contract under applicable law.

If provisions conflict, mandatory law takes priority. The Return & Refund Policy governs return procedures, and a more favorable express product guarantee will apply where offered.

26. Changes to These Terms

We may update these Terms for future use of the Services. The revised version will display an updated date.

Material changes will be communicated where required, and renewed acceptance will be requested where necessary.

Changes will not retroactively reduce rights relating to an existing purchase. The terms applicable when your order was placed will continue to govern that purchase, subject to mandatory law.

27. Contact and Business Information

Trading name: FurCare
Email: info.furcareclient@gmail.com
Telephone: +52 7721436716
Website: https://tryfurcare.store