Shipping Policy

At FurCare, we aim to provide clear shipping information so you know what to expect when placing an order at tryfurcare.store.

Order Processing and Delivery Times

Our standard shipping timeline applies to all products and destinations available at checkout.

Stage	Estimated timeframe
Order preparation and processing	4 business days
Shipping transit after dispatch	10 business days
Total estimated time to delivery	Approximately 14 business days

Business days are Monday through Friday, excluding weekends and applicable public holidays. Public holidays at the order-processing location or destination, as well as those observed by the carrier, may affect these timeframes.

Processing begins on the next business day after we receive your completed order, including payment authorization and the information needed to fulfill it. Orders placed on weekends or public holidays begin processing on the next business day.

The shipping period begins when your package is handed to the carrier. Creating a shipping label does not, by itself, mean that the package has been dispatched.

These timeframes are estimates, not guaranteed arrival dates, unless we expressly agree otherwise. Any planned holiday closure affecting the stated processing time will be disclosed before purchase. If an unexpected delay affects your order, we will notify you and provide any cancellation or refund options required by applicable law.

Shipping Destinations

We offer shipping to the destinations available at checkout. If your country or address is not supported, please contact info.furcareclient@gmail.com before placing an order.

If we discover that we cannot deliver an order after payment has been collected, we will notify you and refund the affected order, including any associated shipping charges.

Shipping Charges

Applicable shipping charges and any free-shipping offer will be displayed at checkout before you complete your purchase.

We will not add shipping charges after purchase without your agreement.

Shipping Confirmation and Tracking

We will send a shipping confirmation to the email address provided with your order. Where tracking is available, the message will include your tracking number or a tracking link.

Tracking information may not appear immediately and may update intermittently while a package moves between carrier facilities.

If you have not received your shipping confirmation after the stated processing period, or your tracking appears inactive, contact info.furcareclient@gmail.com with your order number.

Processing and Shipping Delays

Occasionally, order volume, carrier disruptions, severe weather, customs inspections, public holidays, or other circumstances may affect processing or delivery.

If we cannot dispatch your order within the stated processing period, we will notify you promptly, provide a revised dispatch estimate where available, and explain your options to agree to the delay or cancel for a refund.

Where applicable law requires your consent to a delayed shipment, we will obtain it. If the required consent is not obtained, we will cancel and refund the unshipped merchandise within the applicable legal deadline.

If a package already in transit is delayed beyond the estimated delivery period, contact us so we can investigate and provide an update. We will provide any cancellation, refund, replacement, or other remedy required by law.

An estimated delivery date does not remove our obligation to fulfill your order or permit us to delay delivery indefinitely.

Accurate Shipping Information

Please ensure your shipping address is complete and accurate, including any apartment number, postal code, and contact information required for delivery.

If you notice an error, email info.furcareclient@gmail.com immediately. We will attempt to update the address, but changes may not be possible once fulfillment or shipping has begun.

If a package cannot be delivered because of incorrect information you supplied, we may offer redelivery and disclose any reasonable additional shipping cost before you agree to it.

You will not be charged to correct a shipping error caused by FurCare.

Failed Delivery and Unclaimed Packages

If the carrier cannot complete delivery, it may attempt delivery again or hold the parcel for collection according to its procedures.

Please follow any delivery or collection instructions provided by the carrier.

If your package is returned to us, contact us to arrange the next steps. Any redelivery charges or legally permitted deductions will be explained and based on actual, reasonable costs. A failed delivery does not automatically result in forfeiture of your payment.

Your statutory cancellation and refund rights remain unaffected.

Lost Packages and Delivery Disputes

If your package appears lost, or tracking states that it was delivered but you have not received it, contact info.furcareclient@gmail.com promptly with your order number.

Please check with other household members, your building reception, and any designated delivery location, where relevant. We will review the delivery information and investigate with the carrier as appropriate.

A tracking status marked “delivered” does not automatically resolve a delivery dispute. We will consider the available evidence and your account of the circumstances.

For shipping arranged by FurCare, we remain responsible for loss or damage until you, or a person you designate other than the carrier, physically receives the goods, subject to applicable law.

Where an order is lost or not delivered, we will arrange a replacement or refund as appropriate and required by law. You do not need to purchase additional shipping protection to receive remedies for which we are legally responsible.

Damaged, Incorrect, or Incomplete Orders

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact info.furcareclient@gmail.com as soon as reasonably possible.

Include your order number and a description of the issue. Photographs of the item and packaging may help us investigate, where reasonably available.

If possible, retain the packaging while we assess the issue. The absence of original packaging does not automatically prevent a valid claim.

We will arrange an appropriate remedy and cover reasonable shipping costs where the issue is our responsibility. Reporting an issue later does not remove rights that remain available under applicable law.

Customs, Duties, and Import Taxes

For international deliveries, customs authorities may inspect shipments or impose import duties, taxes, or clearance charges.

Any charges collected by FurCare will be shown at checkout. Where additional import charges may be payable by you, this will be disclosed before purchase as required by law.

Customs processing may affect the delivery estimate. We cannot determine or control decisions made by customs authorities, but we will provide reasonable assistance with shipping information.

Refusing a parcel because of customs charges does not automatically guarantee a full refund or eliminate your statutory rights. Any refund and legally permitted deductions will be assessed based on the circumstances and applicable law.

Multiple Packages

Your order may arrive in more than one package. If items ship separately, we will provide available shipment information for each package.

You will not incur additional shipping charges solely because we choose to split your order.

Order Cancellations

To request cancellation before dispatch, email info.furcareclient@gmail.com as soon as possible.

We will attempt to stop fulfillment, but cannot guarantee that an order already being prepared or shipped can be intercepted.

This does not limit statutory cancellation rights or your rights when we cannot dispatch within the stated period.

Returns After Delivery

FurCare offers a 60-day return request period beginning when you receive your item, subject to the eligibility requirements in our Return & Refund Policy.

Please review that policy for return conditions, return shipping costs, and refund procedures.

The 60-day return period does not begin when you place your order or when we dispatch it.

Consumer Rights

Nothing in this Shipping Policy excludes or limits rights or remedies that cannot legally be waived.

If this policy conflicts with applicable mandatory consumer protection law, that law takes priority. Updates to this policy will not reduce the rights applicable to an order already placed.

Contact Us

For shipping questions or assistance with your order, contact:

FurCare
Email: info.furcareclient@gmail.com
Website: https://tryfurcare.store